Privacy Policy

1. Information We Collect

We collect personal information necessary to facilitate appliance repair services and maintain professional business records. This includes:

• Personal Identifiers: Name, phone number, email address, and physical service address.
• Service Details: Appliance type (Refrigerator, Oven, Washer/Dryer, Dishwasher, OTR Microwave, etc.) and specific repair issues.
• Technical History: Documentation of parts installed, diagnostic findings, and labor performed.

2. How We Use Your Information

Your data is utilized to provide high-standard repair services and to maintain a reliable service history for your home or business. Specifically:

• To schedule, perform, and document on-site technical diagnostics and repairs.
• To verify warranty eligibility for parts and labor on previous service calls.
• To maintain internal records for Canadian tax, accounting, and legal compliance.
• To contact you regarding service updates or follow-up documentation.

3. Service Area Integrity

We use your location data to verify service availability within our active regions. This ensures we can properly assign local technicians to your specific municipality and calculate accurate call-out fees based on your district.

4. Data Retention & Record Keeping

We retain your personal and service information indefinitely as part of our permanent business records. This allows us to verify past repairs for future warranty claims, fulfill our obligations for tax and audit purposes, and provide continuity of care should you require service at the same address in the future.

5. Third-Party Services

We utilize trusted third-party service providers, such as Formspree for secure form handling and accounting software for invoicing. We do not sell, rent, or trade your personal information to third parties for marketing purposes.

6. Your Rights

As a resident of British Columbia, you have the right to access the personal information we hold about you and to request that your personal information be corrected or updated if it is inaccurate.